Fixed Wireless Broadband Networks: A New Apartment Complex Solution

Posted by Lisa MacGillivray

Thursday, October 20, 2016

AT&T recently launched a first-of-its-kind trial program that uses fixed wireless broadband networks and millimeter wave technology to bring high-speed internet, cable and wireless services to a set of apartment complexes in Minneapolis.

The trial uses point-to-point millimeter wave wireless technology and a combination of wireless signals and in-building wiring to deliver an “ultra-fast” 100 megabits-per-second connection that is accessible to each apartment unit in the complexes, according to AT&T.

Residents in the trial program also have access to cable television through DIRECTV Advantage -- without having to install satellite dishes on their balconies. DIRECTV Advantage uses a single satellite dish on one building to send a video signal to a central distribution system for the entire property.

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Tags: Wireless Networking

Kanban System Manufacturing: How Two-Way Radios Help Communication

Posted by Lisa MacGillivray

Tuesday, October 18, 2016

Anyone who is familiar with the Kanban system and its application in manufacturing knows that communication is the key to the method’s effectiveness. Teams need to collaborate and communicate during planning, in real time during operations and after incidents to make sure processes are running smoothly and continuously improving.

With their flexibility, scalability and reliability, digital two-way radios are the best communications tools to achieve the just-in-time solutions that Kanban systems require. Two-way radios outperform analog communications and cell phones in a number of categories that matter most, including sound quality, battery life and in positioning businesses to be ready for the future.

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Tags: MOTOTRBO, Manufacturing, Digital Two-Way Radios

Students Learn Better When They're Confident in School Safety

Posted by Lisa MacGillivray

Wednesday, October 12, 2016

The research is clear: School safety is not just a security issue, it’s an academic one. Students learn better and have better academic achievement when they’re confident in school safety and feel safe on school property.

Here we’ll take a closer look at one survey on the issue and review some options for technology – and financial assistance –  that schools have for making their campuses more safe. 

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Tags: MOTOTRBO, Grant Funding, Education, Digital Two-Way Radios

5 Biggest Mistakes in Video Surveillance Installation

Posted by Lisa MacGillivray

Monday, October 10, 2016

Cameras are an excellent way to take your security to the next level, and as you’re thinking through your options, here’s one key fact to keep in mind: If your video surveillance installation isn’t done right, it doesn’t matter how much money you spend on anything else.

As tempting as it may be to save on labor costs, in order to make the most out of the investment you’re making in your safety and security, you need to get help with video camera installation from a professional.

Take our word on this one.

To give you a sense for why calling in a professional is so important, here are the five biggest mistakes in video surveillance installation.

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Tags: Video Surveillance

Technology in Schools: 7 Examples of Extreme Innovation

Posted by Lisa MacGillivray

Thursday, October 6, 2016

Educators are increasingly using technology in schools in innovative ways to ensure that they’re nurturing the next generation of innovative students. From danger-based learning to recreation center takeovers, we’ve gathered some exciting examples of high-tech education.

When it comes to technology in schools, here are seven examples of extreme innovation:

Transforming Recreation Centers into Tech Hubs

The City of Pittsburgh recently ran a “Rec2Tech” demonstration project that turned five municipal recreation centers into interactive learning spaces focused on science, technology, engineering and math (STEM).  

During the free after-school program, about 200 youth aged 7-12 got hands-on experience with digital media production, computer programming, sustainable approaches to urban gardening, video game design and 360-degree imaging technology.

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Tags: Education

Good Customer Service: 7 Studies You Should Read

Posted by Lisa MacGillivray

Tuesday, October 4, 2016

There are always new studies emerging to answer the question, what is good customer service? Even if you've got a strong background in customer service, there are likely some findings that will surprise you. To build on your base of knowledge, here are seven key findings from studies about customer service that you should read.

People Will Pay Extra for Personalization

In a study published in the Journal of Applied Social Psychology, researchers tested whether diners would tip their servers more if they were given mints after a meal.

  • For the first group, servers delivered mints along with the check and didn’t mention them at all. They received around three percent more in tips than the control group where no mints were given.
  • In the second group, servers brought two mints by hand separately from the check and mentioned them to diners, saying something along the lines of, “Would anyone like some mints before they leave?” Their tips were 14 percent higher than the control group.
  • In the last group, servers brought a round of mints with the check, then came back with a second set a short time later, letting the diners know that they’d brought more in case they needed them. This perceived personalization – having customers feel that the server was checking back in to fulfill their needs – earned the server 23 percent more in tips.
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Tags: Customer Service

Workplace Safety Tips: How Communicating Can Save Lives

Posted by Lisa MacGillivray

Wednesday, September 28, 2016

Most lists of workplace safety tips focus on the physical: proper posture, the importance of the right safety gear, the need to take regular breaks. But what about workplace safety that relates to communication, not just technology, but workers’ ability to effectively relate to each other?

A National Public Radio story recently relayed how Shell drastically improved worker safety on oil rigs in the 1990s by transforming rig culture with an unorthodox approach: They got workers to be vulnerable with each other by communicating more openly.

Through a series of intense and emotional sessions, oil rig workers were encouraged to open up to each other about their lives and struggles. That vulnerability led to more honest communication about a host of other things, which led to more opportunities to keep themselves safe. And it contributed to a lower accident rate and higher productivity.
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Tags: Safety Solutions, Manufacturing, Healthcare

Mobile Radio Interruptions Reduced With Motorola APX 8500

Posted by Lisa MacGillivray

Monday, September 26, 2016

Motorola Solutions has rolled out a new APX 8500 all-band mobile radio with a host of new features aimed at reducing interruptions in everything from voice communications to software upgrades.

Motorola Solutions rolled out the new radio at the recent Association of Public-Safety Communications Officials (APCO) conference in Orlando, Fla. The new devices join the growing suite of Motorola mobile radios for business and public safety.
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Tags: Public Safety Communications, Motorola Solutions, Product Spotlight

Virtual Reality In Public Safety Command Centers

Posted by Lisa MacGillivray

Thursday, September 22, 2016

Motorola Solutions is working to make virtual reality in public safety a reality for perhaps the not-too-distant future with cutting-edge technology that will give personnel at command centers the experience of being on the ground at incident scenes.

Motorola Solutions recently ran live demonstrations of the new technology at this year’s Association of Public Safety Communications Officials (APCO) convention in Orlando, Fla.

The immersive experience that was demonstrated makes use of new, existing and evolving technology including: virtual reality glasses, 360-degree cameras, body-worn cameras, head-mounted displays, drone cameras and eye interaction technology from a startup called Eyefluence.

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Tags: Public Safety Communications

Rooftop Rainforest? Hospitality Industry Competes on Technology

Posted by Lisa MacGillivray

Tuesday, September 20, 2016

The hospitality industry may have been slow to pick up on some technology trends – looking at you, super-slow hotel WiFi – but it’s been making up for lost time by leading key tech trends instead of following them.

Hotel and resort chains are competing like never before on technology that elevates guest experiences, and some options are truly over the top – the rooftop that is. From robot butlers to, yes, a rooftop rainforest, let’s look at some ways the hospitality industry is stepping up its tech.

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Tags: Wireless Communication, Hospitality