4 Things to Look for in a Communication Solution Provider

Posted by Lisa MacGillivray

Thursday, April 2, 2015

Over the past decade, Chicago Communications has taken pride in the fact that we continue to succeed in our mission of being a trusted sales and service provider of innovative communication and information solutions. Ultimately, our goal is to help companies and organizations achieve their mission and improve their operational performance.  

ChiComm_Group

In order to achieve that performance level, companies and organizations look to expert communication solution providers for both planning and implementation of a communications strategy.  

We've identified some of the most important things customers look for in a communication solutions provider, and we have positioned our company to offer those things. Here are four reasons that our customers choose Chicago Communications.  

1) Top-Tier Customer Service 

Customer service is one of the most crucial components of any business and is a primary factor in getting customers to come back. In order to be successful, a business needs to be able to communicate with, and exceed expectations of, their customers. We've learned that the companies with stellar customer service take the time to listen to their customers' needs, and so we have modeled our customer service after that.  

Whether you are looking for a newly designed communication solution, or just a quick response for something like a question or repair, it is essential to work with a communications expert who takes the time to completely understand your unique situation and develop a solution tailored to your needs.  

2) Product Demonstrations  

Try before you buy. It is a strategy that has proven to be successful because it allows customers to know exactly what their money is going to before they actually spend a dime. Regardless of the industry, customers appreciate being able to hold a product, like a radio, and test it out. They also look for demonstrations that educate them on how exactly the product will help them meet their goals.  

The best way to know that a specific solution is for you is to experience it. Whether through detailed product demonstrations or hands-on experience, the best communication solution providers ensure their customers get familiar with the product before they commit.  

3) Experienced Service Department 

Because not all communications companies offer a service department, we've learned that it is a vital part of the customer experience. When something goes wrong (technical difficulties, weather damages, etc.) it is important for customers to know that the same company who designed their solution, demonstrated the products, and implemented the strategy is there to help.  

For example, our service department at Chicago Communications is a large, experienced team with an average of 15-20 years of experience. This allows us to respond quickly to any issues our customers encounter and fix them quickly. While some other companies may have a service department, few are as large or experienced as ours, which is something customers have truly appreciated.  

4) Selling More Than Just a Product - Selling a Solution  

This is essentially a combination of the three concepts above. The best communication providers do more than just sell customers a radio or some other product; they take the time to truly understand the exact needs of their customers and determine how a communications solution will meet those needs. Basically, they don't sell products, they sell solutions.  

This means that the customer receives quality engineering, design, and consulting on an ongoing basis. For example,  imagine an administrator at a college who wishes to have improved communication and security on their campus. Yes, some companies could just sell them a set of two-way radios and call it a day. But, the best companies are true solution providers and help design a complete communications system for the campus. Then, after implementing the system, provider expert technical support and customer service to ensure the customer continues receiving top-tier service and meets their goals.  

 

try a two-way radio  

 

Topics: Chicago Communications, Customer Service