Lisa MacGillivray

Lisa MacGillivray is Marketing Director at Chicago Communications.

Recent Posts

Bright is the New Black and Other Trends for Two Way Radios

Posted by Lisa MacGillivray

Thursday, February 16, 2017

As they roll out new products and features, two way radio makers typically have a strong message for customers: We hear you.

Manufacturers say the newest trends – from high-visibility colors to more lightweight options – have been developed in response to feedback from customers across industries and use cases.  

As we look ahead for 2017, here are some of the trends we seeing for two way radios.

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Tags: Technology

Technology in Education Case Study: Why One District Made the Smart Switch to Radios

Posted by Lisa MacGillivray

Tuesday, February 14, 2017

Technology in education is constantly evolving in exciting ways, from apps that aid in learning to communications equipment that enhances school safety. We know that administrators are always looking for economical ways to use technology to address their challenges, so we’d like to share this case study from one Illinois district that made the smart switch to radios.

By transitioning staff and administrators from cell phones to MOTOTRBO two-way radios, Fremont School District 79 (SD 79) not only improved communications, they transformed their school safety.

Here, we’ll take a look at some of the specific advantages that radios have over cell phones for Fremont SD 79 and districts like it.

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Tags: Education

These Radios Are Firefighter Equipment Built for and With Firefighters

Posted by Lisa MacGillivray

Thursday, February 9, 2017

Firefighter equipment, particularly communications equipment, has countless jobs to do when it comes to protecting firefighters from hazards and keeping them safe, so nothing in the design can be left to chance. Their equipment needs to meet their unique needs for durability and enhance their ability to carry out their lifesaving duties.

In general, getting the right public safety equipment is a matter of priority, whether it’s radios for the field or consoles for dispatch. With that in mind, the unique needs of firefighters led Motorola Solutions to work with the firefighting community on the APX 8000XE Series of two-way radios and accessories.

“We felt, let’s invest, let’s really figure out what it is that firefighters need,” says Scott Richards of Industrial Design and Human Factors for Motorola Solutions.

In a launch video for the APX 8000XE radio and XE500 Remote Speaker Microphone, Richards says it was important to understand exactly what firefighters face.

 “What kind of environment are they in? What kind of challenges do they encounter? And let’s go and design a purpose-built series of devices and solutions.”

The APX 8000XE radio and the XE500 Remote Speaker Microphone have unique features tailored for the fireground, so let’s take a closer look at some of them.

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Tags: Public Safety Communications

7 Must-Have Motorola Radio Accessories

Posted by Lisa MacGillivray

Tuesday, February 7, 2017

Motorola radio accessories are the best way to kick everything about your Motorola radio up a notch – or more. Accessories take devices that are already built to be mission critical and tailor them to what individual users, businesses, public safety agencies and industries need.

They go through the same rigorous testing as the radios themselves to ensure that they meet the same standards for durability and reliability. And across each category of accessories, there’s a wide enough range of functionality to give each one versatility for different users.

As you’re looking to outfit a new or existing radio, here are 7 must-have Motorola radio accessories to keep in mind.

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Tags: Technology

Looking to Upgrade Your Hotel Wifi? Survey Says You're Not Alone

Posted by Lisa MacGillivray

Thursday, February 2, 2017

If you’re planning or considering upgrades to your hotel wifi this year, a recent survey says you aren’t alone: the global Zebra Hospitality Vision Study reports that more than three-quarters of the hotels/resorts surveyed worldwide are expanding their wifi coverage.

The reasons for the expansion are clear: today’s connected consumers not only want lightning-fast hotel wireless, they’ve come to expect it — and more. They also want to use their smartphones and other devices to do more, and they want to interact with staff who are equally connected.

For the December 2016 global report, Zebra Technologies Corporation surveyed nearly 1,200 hotel and resort workers and almost 1,700 consumers in two global studies. (Incidentally, Extreme Networks acquired Zebra Technologies' Wireless LAN business in late 2016.) Let’s take a closer look at what they uncovered.

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Tags: Hospitality

What FirstNet Means for First Responders

Posted by Lisa MacGillivray

Tuesday, January 24, 2017

So much of what is written these days about FirstNet has to do with the delays that have dogged the initiative since the very beginning and continue five years later. With all of the controversy, it’s easy to lose sight of why FirstNet was created in the first place and what it means for first responders.

Given the latest delays and the possibility for future uncertainty, it’s helpful to take a virtual step back to understand exactly what’s at stake for the country’s public safety communications.

The First Days of FirstNet

Congress created the First Responder Network Authority, or FirstNet, in February 2012 “to establish a nationwide broadband network for public safety.” Creation of the network was the final recommendation of the 9/11 Commission to connect police officers, firefighters and EMS providers and ensure as close to universal interoperability as possible.

The authority is led by a 15-member board with representatives from government, public safety and the wireless industry.   

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Tags: Public Safety Communications

How Two Way Radios Transformed School Safety at One Illinois District

Posted by Lisa MacGillivray

Thursday, January 19, 2017

When Fremont School District 79 (SD 79) wanted to improve school safety at its three Chicagoland campuses, administrators were focused on communications, both among staff and with public safety agencies, and we knew two-way radios were the answer.

We’re proud that we were able to provide a solution that blended Motorola two-way radios and a Teldio application to make the district’s 2,200 students safer.

Fremont SD 79 covers 36 square miles in the northwestern Chicago suburb of Mundelein in a part of Lake County that’s semi-rural. Forest preserve and rolling hills make it pretty isolated, and cell coverage can be spotty.

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Tags: Education

Firefighter Training on Comms Equipment Is Critical, And Not That Hard

Posted by Lisa MacGillivray

Tuesday, January 17, 2017

Comprehensive firefighter training should cover all elements of the fireground, and that includes communications equipment. Today’s radios and accessories are more intuitive than ever, but that doesn’t mean first responders don’t need upfront and continuous training to ensure that they’re ready when it matters most.

In a “Fire Engineering” Training Minutes video on radios, fire service veteran Nicolas Martin says it best: “Communications are essential on any fireground, and radios are an essential part of communication.”

Firefighter training on communications equipment doesn’t have to be arduous, and a good mix of best practices – and practice – will make it easier than you think. Providing some basic information about how radios work and dispelling misconceptions can guide training and make it easier to implement.

Here are some firefighter training tips to keep in mind:

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Tags: Public Safety Communications

30 Inspirational Quotes for Hospitality Management

Posted by Lisa MacGillivray

Friday, January 13, 2017

Hospitality management is one of the most complex – and most rewarding – leadership careers there is. You’re not only delivering a service, you’re creating exceptional experiences for guests, whether they’re business travelers, moms out for a girls’ weekend or high school students traveling for a band competition.

You are helping guests create memories, and to do that well takes a touch of inspiration. To create that spark, we’ve compiled wisdom from some of the giants in the hospitality industry.

Let’s let these legendary hoteliers speak for themselves; here are 30 inspirational quotes for hospitality management:

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Tags: Hospitality

Why You Should Spend More Time Thinking About Customer Service

Posted by Lisa MacGillivray

Wednesday, January 11, 2017

Think about the last great customer service experiences you’ve had and what made them so remarkable: Was it the responsiveness of the staff? Their attention to detail? Their ability to resolve your issue on the first try? 

Now think about your own operation and whether customers – either internal or external – can say the same about their dealings with you. If the answer isn’t a resounding yes!, that’s a sure sign that your customer service needs some more attention.

If you’re wondering whether the investment in upgrading your customer service operation is worth it, consider this: 85 percent of U.S. respondents in a 2010 customer service report said they would pay more to ensure a superior customer experience. And 82 percent of consumers stopped doing business with a company because of a bad customer experience.

The real question, then, may be: Can you afford not to invest in better customer service?  Backed by both research and anecdotes, here are three key reasons why you should spend more time thinking about customer service: 

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Tags: Customer Service