In the hospitality industry, timing and coordination are essential. This calls for effective hospitality technology that nowadays is expected not just by guests and customers but also by managers, supervisors, front-line staff, and guest personnel. In any given restaurant, hotel, or service environment, the staff’s ability to communicate instantly and efficiently is critical to providing excellent service and customer satisfaction.
The importance of being connected
The proper hospitality technology can allow your staff to have this important instant communication, which can directly impact the bottom line through:
- Faster room turnovers
- Improved special event coordination
- Immediate notification when clean-ups are needed
- Quick coordination and response to emergencies
- Improved response to guest requests
- Enhanced safety and security
- Reduced operational costs with increased staff efficiency
This can all lead to increased overall guest service and satisfaction.
6 scenarios of hospitality technology in action
Hospitality professionals face a variety of challenges unique to their industry. For example, guests may expect housekeeping and food services to be provided within minutes of the request. Or, staff may have multiple talk groups (e.g., housekeeping, maintenance, banquets, security) that need to communicate both together and independently if needed.
To meet these challenges, hospitality technology, including two-way radios, can elevate guest experiences. These six specific scenarios provide examples of how:
Scenario #1:
A river rafting excursion company goes on a tour. During their trip down the river, one of the rafters starts to have trouble breathing. The tour leader contacts the tour coordinator by radio and an ambulance is sent to meet the group.
Result: The quick response helps the patron get prompt medical care and minimizes the disruption of the event, adding to the comfort of the patrons and helping protect the operation from liability.
Scenario #2:
Due to inclement weather, a cruise ship cannot arrive into port as scheduled. The tour operator needs to make arrangements for the tourists who were scheduled to embark on the cruise the next day.
Result: Using his radio, he calls his partner transportation companies to arrange for the additional activities during the time they are delayed.
Scenario #3:
A tour group is visiting a museum. As they approach, the tour operator is called on the radio by his bus driver to get an estimate as to when the tour will be over.
Result: Because he is wearing an earpiece, the tour operator does not disrupt the museum's guide from explaining the history of the pieces in the room.
Scenario #4:
A hotel security manager is informed that one of his officers has misplaced his radio. Due to the sensitive nature of the communications, he is concerned that it will compromise hotel security.
Result: The manager activates the radio's Selective Radio Inhibit feature using his HT1250 to prevent unauthorized use until the radio is either found or determined to be lost.
Scenario #5:
Last-minute arrangements are made for a catering banquet, and a vegetarian meal is required. The banquet manager radios the hotel shuttle driver to pick up the needed materials during the next shuttle run.
Result: Radio allows staff to save the time and mileage of an extra trip from the hotel and allows them to provide a high level of customer service by accommodating the special meal request.
Scenario #6:
A guest decides to check out late from her room, so housekeeping is late getting the room ready for the next guest.
Result: When the room is ready, housekeeping radios the front desk immediately on their way to the next assignment. Faster communication yields faster results.
These scenarios show how the right hospitality communications equipment can improve hospitality operations. To learn more, browse our blogs, and download our free Hospitality Survey Report to learn some of the latest communications trends in hospitality.
