What is customer service?
National Customer Service Week is celebrated each year during the first full week of October. This year it will be celebrated October 1st - 5th. We’d like you to know that Chicago Communications is focused on serving our customers everyday. During this week long celebration we have scheduled a variety of activities to recognize the efforts of our employees, thank our customers, and further stress the importance of customer service excellence.
Here's what a few employees at Chicago Communications had to say when we asked them, "What does customer service mean to you?"
"Customer Service to me is giving the customer what they need and that little extra. We all know a customer is the most important person in any business and we are dependent upon them. I believe if we treat a customer with respect, educate them on the product and provide solutions for their needs, we will be competitive. Knowing your customers and forming a relationship,being accessible,answering phones,getting answers,providing value beyond money in the bank is the little extra that makes the difference. That is what I hope to achieve with all my customers and I understand the outcome if I don't."
-Jim Lambrecht, Chicago Sales / Service Director
"Customer Service to me is about doing the right thing. It’s about treating a customer as they would expect to be treated and as you yourself would want to be treated. Deep down every customer wants to feel like they are your only and most important customer, and that’s exactly the feeling we should always strive to achieve with each and every one of ours."
-Cindy Glashagel, Principal
"When a customer is not happy, our company and its personnel take it personally. Achieving customer satisfation is striving for excellence in every possible way."
-Barbara Concialdi, Director of Maintenance and Contract Services
"What it means to me is being there for my customers and doing whatever it takes to get the job done. Letting them know I am not here just to sell them something I am here to provide solutions. Going the extra mile because it matters to me and hopefully to them. I enjoy what I do and being good at what I do hopefully is a value to them."
-Cathy Kulnig, Account Manager
"Total Customer Satisfaction can only be achieved when the customer's needs and wants are met at the level they expect. Thorough communication with the customer, both pre and post service, allows one to define the expectations and establish the benchmarks to measure against."
-Kurt Hessler, Principal
"To me the best customer service is anticipating the customer's needs before they arrise. By listening to the customer really well and helping them without them asking you to, you're providing service they can truly value."
-Jill McNamara, Internet Marketing Coordinator
"Without customer service, we wouldn't have the core of our business."
-Emory Ludtke III, Shop Supervisor
"Customer service to me is providing the extra step that's taken for the customer that makes them look and go 'Wow, they went above and beyond what they really had to do and gave me more value to the service they provided."
-Tom Treichler, Director of Sales & Service
"Customer service is doing whatever it takes to make the customer happy. Sometimes it's as simple as listening. You always want to make the customer happy enough to comeback."
-Linda Green, Credit & Collections
"Helping the customer from beginning to end and having all the answers and solutions to any questions they may have."
-Nancy Rezman, Inside Sales Support
"What customer service means to me is that the customer always walks away having a postive experience. So no matter how many times they interact with the company you want to make sure that they always walk away feeling good."
-Lisa Macgillivray, Marketing Director
To our Customers: At Chicago Communications we use this week as a reminder to ensure our energies are focused in the right direction -- yours. Are we meeting your expectations? We want to know how we can make your experience better, so please let us know. We welcome any feedback you may have to help us provide excellent customer service.
Please note that in addition to the regular channels you use to provide us feedback, you can also contact us anytime at email@example.com or on our Customer Feedback Hotline at 630.832.3311 Option 6.
To our staff: Thank you for all that you are doing to keep our customers satisfied and coming back. Customer satisfaction is something we all need to constantly focus on -- with both our internal and external customers. Let's all use National Customer Service Week as a reminder to always keep our customers' best interests in mind as we perform our jobs.If you're not happy with the customer service you're receiving, Contact Us!
This article was posted by Jill McNamara, Internet Marketing Coordinator at Chicago Communications. Jill has written all of the Meet Our Techs & Employee Spotlight articles for ChiComm's blog and continues to seek opportunities for similar blog articles. If you'd like to submit a suggestion for Jill, Contact Us!