Update: Learn about our activities for Customer Service Week 2017 here.
These past few weeks, we have been busily planning and preparing for Customer Service Week, celebrated October 6th – 10th this year. What is Customer Service Week, you ask? In 1992, U.S. Congress proclaimed Customer Service Week a nationally recognized event, to be celebrated annually during the first full week in October. It was designed to be an event devoted to recognizing the importance of customer service, and to honoring the people who serve and support customers with the highest degree of care and professionalism.
We at Chicago Communications have been celebrating National Customer Service Week for the past several years, and it is a week we take very seriously. We use it as a week to check ourselves in regards to our customer service practices and to ultimately remind us of why we are here – to service our customers in such a way that they will never think of going anywhere else. Did you ever have a vendor or supplier like that? I have, and that is who we want to be for our customers. Is it an easy goal to accomplish? Not at all, but we plan to work hard at it every day to make it happen.
So, what’s on our agenda for this year? Well, every year we try to come up with new and different ways to refresh our customer service skills, to thank our customers, and to recognize our employees who work hard to service and support our customers every day. It’s not easy coming up with new ideas every year, but we try, because we want to do this week right. Keep your eye out for some e-mails from us, maybe an impromptu visit, or some other fun surprise. We’re looking forward to a great week!
This article was written by one of Chicago Communication's Principals, Cindy Glashagel. Cindy has over 27 years of experience in the industry. She held many positions during her tenure at Motorola, beginning with Systems Engineer and other various customer service, quality & operations management, and HR positions before resigning to start Chicago Communications, LLC. If you have any questions for Cindy, or another representative at ChiComm, please contact us.