Looking to Upgrade Your Hotel Wifi? Survey Says You're Not Alone

Posted by Lisa MacGillivray

Thursday, February 2, 2017

If you’re planning or considering upgrades to your hotel wifi this year, a recent survey says you aren’t alone: the global Zebra Hospitality Vision Study reports that more than three-quarters of the hotels/resorts surveyed worldwide are expanding their wifi coverage.

The reasons for the expansion are clear: today’s connected consumers not only want lightning-fast hotel wireless, they’ve come to expect it — and more. They also want to use their smartphones and other devices to do more, and they want to interact with staff who are equally connected.

For the December 2016 global report, Zebra Technologies Corporation surveyed nearly 1,200 hotel and resort workers and almost 1,700 consumers in two global studies. (Incidentally, Extreme Networks acquired Zebra Technologies' Wireless LAN business in late 2016.) Let’s take a closer look at what they uncovered.

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Tags: Hospitality

30 Inspirational Quotes for Hospitality Management

Posted by Lisa MacGillivray

Friday, January 13, 2017

Hospitality management is one of the most complex – and most rewarding – leadership careers there is. You’re not only delivering a service, you’re creating exceptional experiences for guests, whether they’re business travelers, moms out for a girls’ weekend or high school students traveling for a band competition.

You are helping guests create memories, and to do that well takes a touch of inspiration. To create that spark, we’ve compiled wisdom from some of the giants in the hospitality industry.

Let’s let these legendary hoteliers speak for themselves; here are 30 inspirational quotes for hospitality management:

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Tags: Hospitality

9 Must-Follow Hospitality Social Media Accounts

Posted by Lisa MacGillivray

Thursday, November 3, 2016

Hospitality social media accounts are up and running for all aspects of the industry, from consumer trends to innovation, technology and communications. There is no shortage of options for accounts to follow, like or connect with that provide the latest news, updates and forecasts.

Given how important communication in the hotel industry is to keep all operations running smoothly, it’s key to stay on top of the latest technology offerings and how they’re being used. Hospitality social media can be a helpful tool for keeping a pulse on what’s new in technology and beyond.

Here are 9 must-follow hospitality social media accounts:

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Tags: Hospitality, Social Media

Rooftop Rainforest? Hospitality Industry Competes on Technology

Posted by Lisa MacGillivray

Tuesday, September 20, 2016

The hospitality industry may have been slow to pick up on some technology trends – looking at you, super-slow hotel WiFi – but it’s been making up for lost time by leading key tech trends instead of following them.

Hotel and resort chains are competing like never before on technology that elevates guest experiences, and some options are truly over the top – the rooftop that is. From robot butlers to, yes, a rooftop rainforest, let’s look at some ways the hospitality industry is stepping up its tech.

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Tags: Wireless Communication, Hospitality

Hotel Wireless More Important Than Breakfast And Parking, Says Survey

Posted by Lisa MacGillivray

Wednesday, August 10, 2016

If you’re looking to woo more guests to your property – and who isn’t? – a new survey suggests that stepping up your hotel wireless should be a candidate for the top of your to-do list: The Red Roof Inn survey says free and fast hotel wireless is more important to travelers than parking, complimentary breakfast or even location.

The survey of 800 economy and mid-tier travelers nationwide was conducted in late May 2016 by Research+Data Insights and commissioned by economy lodging leader Red Roof Inn. Respondents ranked free WiFi a close second only to cost as their top consideration when booking a hotel stay.
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Tags: Hospitality, Wireless Networking

Brisbane Hotel Wifi Revolutionizes Guest Telephony

Posted by Lisa MacGillivray

Wednesday, April 27, 2016

Designer Alex Perry is one of the biggest names in Australian fashion, so you can imagine that the luxury Brisbane apartments and hotel that ems_hospitality_img_0098_mtrbo-resized-600.jpgbear his name are works of art with an impeccable attention to detail, from the architecture all the way to the revolutionary hotel wi-fi solution.

“I’m fashioning apartment accommodation like I would a couture garment,” Perry says.

The hotel’s Ruckus Wireless system includes 140 wireless telephones across 12 floors that use the Ruckus R600 indoor 802.11ac wave 2 access points. This solution delivers both the guest Wi-Fi network and commercial grade telephony, as well as coverage for staff operations.

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Tags: Wireless Communication, Hospitality, Wireless Networking

How Hotel Wireless Is Changing to Include Room Keys And More

Posted by Lisa MacGillivray

Tuesday, March 8, 2016

A recent Cornell University survey has confirmed what you probably already know about your ever-more-connected customers: Hotel guests want to use their mobile devices in more ways than are currently available, so the demands on hotel wireless are greater than ever.

The survey, which is detailed in a report aptly named “The Mobile Revolution Is Here: Are You Ready?”, was conducted by the School of Hotel Administration’s Center for Hospitality Research. Researchers asked more than 750 smartphone owners about how they currently use their mobile devices when they travel and how they would use them if they had the choice.

Guests of all ages said they want to use their devices for almost everything you can imagine, from checking in to ordering room service. Some of the world’s largest hotel chains are already responding with wireless transformations.

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Tags: Wireless Communication, Hospitality, Wireless Networking

3 Strategies to Improve Your Hotel Wireless Solution

Posted by Lisa MacGillivray

Tuesday, February 2, 2016

The reviews keep coming, and the message is clear: Guests give five stars to your hotel’s ample amenities and friendly staff, but they have much less love for your unreliable Wi-Fi. When everyone from business travelers to high school marching band members have multiple connected devices per person – including laptops, phones and tablets – the system your property acquired years ago just isn’t keeping up. You know you need to upgrade your hotel wireless to keep up with the competition but don’t know where to start. 

Before you get overwhelmed, keep these 3 strategies in mind when putting your hotel wireless on the fast track:

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Tags: Hospitality, Wireless Networking

Essential Communication Solutions for the Hospitality Industry

Posted by Lisa MacGillivray

Thursday, July 23, 2015

With the summer underway, the hospitality industry is booming. School is out of session and vacation time is finally being put to use which is great news for resorts and restaurants. But with this spike in business comes an increase in demand and expectations on the staff. Without the proper communication solutions, slow service could easily turn someone’s vacation or event from something fun and memorable to disappointing and frustrating.

When your business’ success depends on how well you are able to provide a service, you cannot afford to cut corners on communication. Use this guide to learn how these new or updated communication solutions can help your guest have an enjoyable experience.

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Tags: Wireless Communication, Hospitality, Bi-Directional Amplifier, Digital Two-Way Radios

Why Faster and Cheaper Aren't Always Better, Even for Hospitality

Posted by Kendra Newlon

Wednesday, March 19, 2014

Those charged with maintaining or upgrading the communications system of a busy hotel have their work cut out for them. They're charged with both keeping up with increasing guest expectations when it comes to wireless, and making sure critical staff communications run smoothly. Depending on the size, prior communication equipment, and budget you have to work with, some options may be aesthetically more appealing than others. For example, in a smaller hotel, the upfront cost of using cellular devices can be more appealing than putting down a lot of money for two way radios and other communication devices. Or if you’re in need of a quick fix, ordering communication equipment (two way radios and cellular devices alike) from a website may seem to be the answer.

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Tags: Two Way Radios, MOTOTRBO, Hospitality, Customer Service, Digital Two-Way Radios