The biggest two-way radio problem isn’t related to the devices themselves: it’s all about the user, more specifically a lack of proper user training. Too many businesses, campuses and agencies think that simply outfitting their staff with radios will solve their communications issues, and they skip an important preparation step.
While it’s true that two-way radios are an excellent wireless communications solution for a range of circumstances, just getting the devices isn’t enough. Staff – even staff who use the radios infrequently -- need to be trained, with time for regular refresher courses.
By working with your experienced two-way radio dealer, you can come up with training that makes sense for you and your team. Here is our insight into the biggest two-way radio problem, and how you can fix it:
Make sure all relevant staff are trained
If you already have staff who are using radios and you’re looking to expand your deployment, it can be easy to forget that not everyone knows how to use them. Make training a mandatory requirement for staff who are getting a radio.
All new users should get trained not just in how to handle the devices but in best practices for communicating with them, including things like keeping their sentences short. You should also remind them that radios aren’t like cell phones in that their conversations won’t always be private.
Also don’t’ leave out users who will be given radios during an emergency situation but who don’t use them regularly. When seconds count and communication is key, you don’t want to lose valuable time because an inexperienced user is fumbling with their radio.