What Does Customer Service Mean to You?

Posted by Lisa MacGillivray

Monday, April 11, 2016

It's a question pondered by job seekers, trainees, and seasoned businesspeople alike—not to mention customers themselves: "What does customer service mean to you?"

what-does-customer-service-mean-to-you.jpgAt Chicago Communications, we're in a good position to define great customer service skills, because our clients work in some of the most high-pressure customer service situations: they're first responders, educators, manufacturers, hotel and hospital workers, and more.

For many of them, providing good customer service means making a critical difference when it matters most, whether they're saving a life, teaching a child to read, building a product that consumers can depend on, or providing a weary traveler with comfortable accommodations.

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Tags: Chicago Communications, National Customer Service Week, Customer Service

ChiComm Celebrates Customer Service Week

Posted by Lisa MacGillivray

Thursday, October 2, 2014

These past few weeks, we have been busily planning and preparing for Customer Service Week, celebrated October 6th – 10th this year. What is Customer Service Week, you ask? In 1992, U.S. Congress proclaimed Customer Service Week a nationally recognized event, to be celebrated annually during the first full week in October. It was designed to be an event devoted to recognizing the importance of customer service, and to honoring the people who serve and support customers with the highest degree of care and professionalism.

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Tags: Chicago Communications, National Customer Service Week, Customer Service

Get your grant money before it's all gone!

Posted by Kendra Newlon

Wednesday, October 23, 2013

As we wrapped up Customer Service week here at Chicago Communications just a few weeks ago, it was hard not to notice the corporate responsibility that Motorola displays throughout the year with police, fire departments, and other safety sectors.

The public safety communication company is a big advocate for helping these agencies offset many costs that are vital to improvements of systems and equipment that keep us safe 24/7. As the end user, we don’t see the thousands of dollars it takes to keep a 911 center up and running – we just know we should be able to count on them whenever we have an emergency.

Motorola Solutions has helped out the Public Safety sector in numerous countries.  Some examples include providing fire alarms to low-income households in Taiwan, training citizens in local communities for disaster relief in the Philippines, providing training on investigative crime analysis in South America, helping citizens report crime information anonymously in New York, and worked with border patrol to help keep the Canada/US border secure. Motorola also pulled through for various natural disasters throughout the United States last year.

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Tags: Chicago Communications, Public Safety Communications, Motorola Solutions, Interoperability, Grant Funding, Education, National Customer Service Week, Safety Solutions

Getting Ready for National Customer Service Week 2013

Posted by Kendra Newlon

Wednesday, October 2, 2013

This time of year we begin busily preparing for National Customer Service Week.  It is a week I look forward to every year as it provides a great reminder to all of us as to why Chicago Communications, LLC is in existence – to serve our customers in a way that sets us apart from the rest.  While this is easily said (or written), it is not easily done.  It involves many, many pieces that all must fit together to achieve a goal of this importance and magnitude.  Our products, our knowledge, our customer relationships, our supplier relationships, the technology we use to support the work we do, our ethics, and most of all our employees must all work together to ensure the best possible experiences for our customers.  While every day we work to ensure these pieces are working together to the level our customers expect, it is National Customer Service Week that provides a special focus and recognition to all who help make it happen.

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Tags: Chicago Communications, Hospitality, National Customer Service Week, Pointers from the Principals

A Place You Wouldn't Think of Using Two Way Radios

Posted by Jill McNamara

Monday, March 11, 2013

     On this blog we talk a lot about mission critical situations and the communications and technology that assist first responders and public safety agencies every day. But the importance of good communication doesn’t stop there.  We realize that it's essential to keep everyone connected to their teams, everywhere they go.  We’re able to provide solutions that reach industries very diverse in nature from public safety, whether it’s helping customers in schools, casinos, hotels or sports stadiums. Take for instance our rental department, which puts radios in the hands of security crews at concerts,  videographers covering special events (like the Tour of Elk Grove) and even engineers running environmental tests on equipment at a power plant--which probably isn't the first place that comes to mind when you think of places using two way radios. Let’s take a closer look at the last scenario mentioned, since we happen to know of a nearby environmental testing firm called Mostardi Platt, that was willing to share how two way radios help their staff stay connected.

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Tags: Two Way Radios, Rental Equipment, Customer Service